Fragrances Return & Replacement Policy

For USTRAA Fragrances (Cologne, Perfume, and Deodorant), we offer return* only in following exceptional cases:

• If product gets damaged in transit
• If you get a wrong product
• If you receive an expired product 
• If a product is missing in your order

In case of any of the above events, we will offer a return on Ustraa Fragrances. Please take note:

• Issue needs to be reported within 48 hours after delivery.
• Mail at help@ustraa.com OR Call at 1800 103 6121/ 1800 419 8407
• In-case you get a damaged product, please help us with relevant images.
• Refunds will be given as Ustraa Store Credits with lifetime validity.

* - Please read: If the product is delivered in proper condition with intact packaging, we would not be able to accept returns. This is because:

• Once a bottle is opened or tested, it cannot be repacked and offered to any othercustomer.
• Fragrance is a very personal choice - meaning what one may like can be different from what others may like.

We hope you understand our point of view here.